Comments on: Support: Phone recordings not posting

By: Internet Marketing Tips For Everyone - OpenSourceMarketer.com » Blog Archive » How To Add Blog Audio Using A Cell Phone

Thu, 19 Jul 2007 13:28:41 +0000

[...] should use BYOAudio, Audioacrobat.com, or Hipcast.com. The simple answer comes straight from the Hipcast support blog which states, “BYOAudio and AudioAcrobat are sister products with different markets– [...]

By: Christopher

Christopher — Wed, 09 May 2007 14:33:06 +0000

I’ve used their contact form now 3 times to get them to resend me my username and password and I still have not got a response. I don’t use this service anymore and all I want to do is cancel my account.

They don’t have a phone?

By: carconnection

carconnection — Thu, 18 Jan 2007 15:00:09 +0000

I have been trying to access my account for two weeks. I apparently goofed up the password. I have yet to receive a reply after submitting to “Forgot Your Password”. I’ve also not received response to e-mails to tech support. What the heck is wrong?
Will somebody from Hipcast Tech please contact me, either at 248-613-8700 or at Paul@TheCarConnection.com???

By: hillbilly

hillbilly — Sun, 07 Jan 2007 05:31:18 +0000

Hi.

Nice forum design. Okay, I need your help.
So, I wanna make personal site, and I am looking for site template.
Can you suggest some online store or other resource where I can find many site templates?

It would be better if it will be free:)
I think many of us have personal sites, do you design it yourself?

Best regards, Bill.

By: labtelbuk

labtelbuk — Sat, 30 Dec 2006 19:04:30 +0000

Gutten TAG!
Very like it!
I like it a lot! Good work, keep it up. We enjoyed visiting your website very much.

Also visit my sites:

http://hydrocodone-shpet.blogspot.com/ hydrocodone

Aufiderzein!

By: Todd Van Hoosear

Todd Van Hoosear — Tue, 05 Dec 2006 17:34:57 +0000

We moblogged something on the 20th and it never got posted–and I never got a response by email. Same problem?

IF YOU’RE GOING TO HAVE EMAIL ONLY TECH SUPPORT, YOU ABSOLUTELY 100% MUST BE RESPONSIVE!

By: Todd Van Hoosear

Todd Van Hoosear — Tue, 05 Dec 2006 17:31:27 +0000

What’s the resolution here? Has the problem been fixed?

By: byron

byron — Sat, 02 Dec 2006 23:49:39 +0000

almost two weeks and no reply to my support issue. this is not cool!

By: Hipcast

Hipcast — Wed, 29 Nov 2006 17:13:52 +0000

Support issues that come in that are unable to be handled by front line support are escalated to related development team, and we do our best to get timely responses from them.

Hipcast does not provide technical support by telephone, but e-mail only.

BYOAudio and AudioAcrobat are sister products with different markets– focusing on non-blog systems and conference calling, along with podcasting and functionality not in the Hipcast system– at a different price point.

By: Cyberwizard

Cyberwizard — Wed, 29 Nov 2006 14:04:54 +0000

I AGREE witht the POST from PUBLIC RELATIONS posted on Nov 13. I also have tried to contact tect support & i have NOT received any response. It seems that this is a “Side” business for one individual & I m not looking at http://www.byoaudio.com and http://www.audioacrobat.com since they DO respond to questions is a very timely manner. TOO bad because this service is very affordable BUT CONTACT info & response TIME is VERY important when we need tech response. Thanks

By: Byronious

Byronious — Sat, 25 Nov 2006 04:51:00 +0000

I’m having problems uploading video to hipcat and no reply to my email inquiries after several days! I’m not sure whats going on over there and disappointed about the cust service hang up!!

come on guys!

By: Joel

Joel — Tue, 21 Nov 2006 01:39:06 +0000

What’s up with hipcast? I have been trying for the last hour to post an entry to my account and I keep getting timeouts even though my entry is remotely hosted.

By: Rick Franks

Rick Franks — Sun, 19 Nov 2006 08:27:47 +0000

I signed up with hipcast last week and love your service. Problem is that your system won’t take my of my credit cards. It keeps saying that I entered info wrong, but that’s just not true. I have tried every way I know to pay you, but you won’t take it. I have emailed every address you give me for help but no response. I want to give you money and use your service. Any help?
Rick

By: Walker

Walker — Tue, 14 Nov 2006 21:45:24 +0000

What’s up the site loading so slowly?

By: D Duncan

D Duncan — Tue, 14 Nov 2006 18:45:39 +0000

Is this the best place to keep checking to determine when the problem has been corrected, I am anxious to start using the service again as well.

I also had a hard time locating this support page.

By: Mark Anderson

Mark Anderson — Tue, 14 Nov 2006 14:15:50 +0000

Any updates on when this will be fixed? I have several anxious people in my office questioning why it is taking so long.

By: graycharles

graycharles — Mon, 13 Nov 2006 19:15:09 +0000

Thanks Eric,

Problematically, I didn’t find this blog linked from the hipcast home page at all – is it? I got here from a google blog search. I posted on your personal site (rude of me I know) but I couldn’t figure out how to get a message to support. I’ve sent three e-mails to hipcast support in the last month none of which have been answered.

I love the service – I just want to be able to rely on it.

By: Eric Rice

Eric Rice — Mon, 13 Nov 2006 18:38:43 +0000

Thanks for the heads up, you are correct… we tend to put more widespread issues here on the blog and keep up with support e-mail as best we can, in light of the fact that we do not offer telephone support.

Our devs are on the issue and have been continually working through it. Hope to have a resolution soon!

By: Public Relations

Public Relations — Mon, 13 Nov 2006 18:26:54 +0000

We appreciate the heads up in the blog. But, we’ve been experiencing missing audio since November 9th and have yet to get any sort of response email from technical support. We heavily rely on this tool, using it for extensive and widely-covered pre-election and post-election coverage. Even if it’s just a generic (but timely) response that says “we’re experiencing technical difficulties,” that could go a long way towards slightly easing customer anxiety since we’ll then know what’s up. Bad enough there’s no phone number; no email makes you feel completely in the dark.

Hipcast will need to decide whether a customer can contact it directly with an issue or if it prefers all customer communication come through this blog. If that’s the case, IMO, total reliance on open forums/boards/blogs to address individual customer issues is a bit shortsighted and can ultimately make the client feel neglected.

In the meantime, hope you can figure out the problem soon.

Thank you.