The Hipcast Blog
27Mar/140

HowTo: Fix FeedBurner Not Refreshing My Feed

FeedBurner is an awesome service that hosts millions of RSS feeds, so it's understandable that they're a little busy.

Every once in a while, a customer contacts us about their iTunes feed not getting updates, and they happen to be using FeedBurner. While FeedBurner should update every 60 minutes in accordance with the settings we render in your RSS, they seem to ignore that and refresh whenever they get around to it.

To manually force FeedBurner to update your feed, go to this page and enter your FeedBurner URL. Within the next few minutes, they will update their copy of your Hipcast feed on their servers.

Additionally, to confirm your RSS is being generated properly by Hipcast, you can disable the FeedBurner redirect by adding ?redirect=false to your Hipcast RSS URL. Here's an example (not an actual feed URL):

http://sampleuser.hipcast.com/rss/samplerss.xml?redirect=false

What you should see is the RSS for your feed with the latest updates included, verifying that we are indeed providing your latest changes to FeedBurner.

1May/130

How to Set up your Podcast

Setting up a new podcast is easy with Hipcast. Posting to the podcast is even easier, and we syndicate for you to several popular podcast directories, including the Hipcast Podcast Directory.

To create a podcast  feed, follow the steps below.  The audio or video you post will exist in the feed, not on a web site or blog in the traditional manner.

Step 1: Select the "Podcast" tab in your account and "New Podcast."

 

Step 2: Fill in the Name and Description

The name of your podcast is what you would like to call your podcast and what your users will be looking for in podcast directories and on iTunes.

Step 3: Choose your optional Album Art

If you have an art image you would like to use for your Album Art that will appear on your syndicated podcast, you can upload it to your feed in this step. Click on Choose your File and navigate to the saved file on your computer. The Album art may be from 170x170 to 1400x1400 pixels square, and should be a JPEG or GIF file only. All other file types will not work.

For this example, I chose a 100x100 pixel .jpg file, but you can choose one up to 1400x1400 pixels square. iTunes has recently changed their preferences for album art, you are not required to have the large 1400x1400 pixel album art. Podcasts which are to be featured in the iTunes Store are required to have the larger 1400x1400 pixel album art, it is still optional for all others.

If you choose not to upload an image, the default Hipcast icon will be displayed in place of one you upload.

Step 4: Misc Information

If you would like your podcast listeners to see the url for your website in the podcast information, list it here. Do not place your website url in the podcast redirect below, as that will disable the podcast feed.

You can also list copyright information for the your podcast, and list an email address for listeners to be able to contact you. Select the Max# of episodes to be shown on the podcast feed. The default setting is 25, any updates after the 25th episode will not be listed.

Step 5: Media RSS and Syndication

If you would like to syndicate your podcast, here is where you'll make the selections to do that. Some services require that the Media RSS extensions be activated such as Brightcove, blip.tv, Blinkx, Bebo Open Media Platform, Cooliris, deviantArt, FriendFeed, Gmail, Kaltura, NewsTex, PicasaAPI, SmugMug, thePlatform, Wikipedia and Yahoo! Search. If you are syndicating your podcast selecting Yes here is recommended.

You can keep your podcast private and just publish it on your own webpage if you chose, but if you are looking for a wider audience, we can automatically syndicate your podcast. Chose "Yes, Syndicate my podcast!!" if you would like this option. We will then automatically submit the feed to the most current feeds being used by PingOMatic. To check and see where Pingomatic is syndicating, check their website, as they are constantly updating and keeping the list current. PingOMatic

Step 6: Podcast Redirection

If you wish to redirect your RSS feed through a service such as Feedburner to track your podcasting stats,  place the redirect url here. Adding any other type of web redirect may disable your podcast feed, so use this with caution. For instance, if you wish to direct your listeners to your webpage after listening to your podcast, place your url in the field above in "Misc Information", "Website URL".

Click on "Save Changes Now". Congratulations, you have set up your Podcast feed! If you need to make changes to any of the information click on the "Edit Podcast" tab.

 

 

 

 

 

 

Now that you have a podcast feed set up, you will be able to add posts, and then submit the feed to syndicated podcast directories and iTunes.

7Mar/130

iTunes’ new requirements

Thank you to everyone who let us know about iTunes' updated requirements. Hipcast already supports Byte Range Requests and you will not need to change anything on your setup to keep your podcast on iTunes. We will support the new image sizes, but they are not required by iTunes for your podcast to keep working, and you don't need to upload a new image. iTunes only requires the larger image if you are featuring your podcast in the iTunes store.

We are working on several updates including support for the larger image sizes in iTunes, coming soon.

5Sep/120

Transcoding: Update!

Update: Hipcast transcoders have been repaired by our awesome development team. We're sorry for the delay, files are now being processed, and should be caught up soon. Thanks again for your patience, while we sorted this out.

We are experiencing a issue with our transcoders this morning, our development team is working on resolving the issue as soon as possible. We thank you for your patience while they get it fixed as soon as possible.

30Aug/120

We’re back up!

Hipcast's development team was able to get the site moved to a new network provider this morning, and the site is now back online. If you are still experiencing trouble connecting with the site, you may have cached the old site on your computer.

Try clearing your browser's cache and restarting your computer. This will reset any cached pages, you may have stored on your computer, and you should be able to access the site again.

We apologize for any inconvenience from this morning's outage and thank you for your patience, while we resolved the problem.

8Jun/120

Helpcast – How to Add a Blog to Hipcast

Ready to start posting media players to your blog?  Step One is adding your blog to your Hipcast account. We show you how to get set up in this tutorial.

Basic Setup:

Step 1: Select Add New Blog.

Step 2: Fill in Service Name and Details.

Type a Name for the Blog in Service Name and select the Blog Service you use from the drop down box. Under Service Details make sure to enter your username and password for the blog. This is visible only to the blog and is used to authenticate with the blog service. Click Save and Update, and Hipcast will add the blog(s) to your Hipcast account.

If you are adding a blog service that is not listed in our dropdown selection box, you will chose "Non XML-RPC (HTML only)", or if you are adding an XML-RPC blog, follow the directions for Advanced Setup below.

 

Q: How do I add my WordPress.com blog to Hipcast?

A: If you are self hosting your blog and have a WordPress.com URL, follow these steps below (use the same directions for non WordPress XML-RPC blogs, chose "Other" instead of "WordPress" in Step 2):

 

Advanced Setup:

Step 1: Select Add New Blog.

Step 2: Fill in Service Name and Blog Service Provider.

Type a Name for the Blog in Service Name and select "WordPress" from the drop down box as your Blog Service Provider. Note, these directions are the same with non WordPress XML-RPC blogs, you will just chose "Other" instead of "WordPress" as your Blog Service Provider.

 

Step 3: Enter your WordPress XML-RPC url.

Under "XML-RPC URL" enter your WordPress url plus the extention: 'xmlrpc.php' for example, our WordPress xml-rpc looks like this: http://blog.hipcast.com/xmlrpc.php

Next, enter your username and password for the WordPress blog for authentication purposes. Hipcast's system will use this information to automatically add posts to your blog. If you change your username and/or password on the WordPress blog, make sure to change it on Hipcast, to continue posting to the blog correctly.

There will be red "error messages" on the screen, don't worry, once you get all your information entered correctly, these will no longer appear. When you have finished entering these items, click on "Save and Update".

 

When you have successfully added your blog to Hipcast you will see this screen:

 Check out our tutorial post on how to add a media player post to your blog here.

13Apr/120

Helpcast – How to Post an Audio Player to Blogger

Hipcast makes it very simple to post an Audio in a Player to blogs like Blogger. Make sure to add your Blog to your Hipcast account to get started.

Step 1: Select Add New Blog.

Step 2: Fill in Service Name and Details.

Type a Name for the Blog in Service Name and select the Blog Service you use from the drop down box. Under Service Details make sure to enter your username and password for the blog. This is visible only to the blog and is used to authenticate with the blog service. Click Save and Update, and Hipcast will add the blog(s) to your Hipcast account.

Step 3: Select an Audio File to add to your Blog.

Click on the Title of the Audio you want to publish to the blog.

 

Step 4: Edit the description for the Blog Post.

Click on the Edit Description tab, You can change the title of the Audio here, and add a description which will post with your player on the blog.

Step 5: Publish Audio to your Blog.

Click on the Publish Audio tab, Select the Blog you wish to post to, and Click on Publish to Blog. You will see a preview page where you can Adjust your Post Title and Post Body. By default this is the title and description you have assigned to this audio. If you're happy with it, click on Publish.

Step 6: Check out your cool post on your Blog!

The player will be added to your blog with the title and description you added above the player. On Blogger, you can then edit the post and add more to the post.

14Mar/120

Helpcast – Posting Media Players On Facebook

Our podcast pages now allow users to easy post media-players directly to your Facebook wall. Note: You can't currently post media that isn't in a podcast to Facebook. You must also be logged in to Facebook to post on your wall.

Step 1: Open your Podcast List.

Log in to Hipcast and open up the podcast section in your sidebar menu.

Step 2: Select Your Podcast.

Pick out the podcast that you want to post an episode from.

Step 3: Navigate to the Podcast Pages tab.

The Podcast Pages tab is the right-most tab in your podcast section.

Step 4: Pick an Episode.

These are for your first or last podcast episodes. You can pick a different episode when you're in the directory.

Step 5: Share it on Facebook.

Click the Facebook button in the share section under the Hipcast media player. We've also added support for sharing on Google Plus and Twitter.

Step 6: Select a Page and Confirm.

Your personal Facebook page is selected by default, but if you have a podcast set up as a page on Facebook, you can select that as well.

Once you post, your episode should show up like this.

 

 

 

 

 

 

 

 

 

 

 

When the link is clicked you will be directed to the podcast page for the podcast. Your listeners can listen to the episode you just linked to, and also access all your other episodes, and download and share on social media.

That's all for Helpcast. If you want to post your episodes on the Hipcast Facebook Page and show them off, feel free! If you need help with anything described above, leave us a comment or contact support.

28Jul/112

Helpcast – Podcast Pages (beta)

We've set up a new way to deliver your podcast episodes to your subscribers and potential fans without depending on iTunes or podcast directories.

How to set up your podcast page:

The first thing you need to do if you want to have control over your podcast comments section is link your Facebook account with us. You can do that in the "My Account" tab depicted to the left.First of all, if you don't have a Facebook account, I strongly recommend you create one since Facebook is an excellent asset for building a following. Also, you will not be able to moderate your comments if you don't have a Facebook page.

Navigate to the section labeled "Facebook Account" and click the "Link Facebook Account" button depicted below. This will take you to a secure Facebook page that asks permission for us to access your account information for our application. If this was successful, you will see your Facebook User ID above the button. You now have moderation privileges for your podcast comments section!

Now that your comments section is set up you can go to your "Podcasts" section depicted left. This will bring up a list of the podcasts you've made.

Select the podcast that you want to make a podcast page for and navigate to the "Podcast Page (BETA)" tab depicted below.

You will see a link to the first and last podcast episode on this page. We didn't include a link to all your podcast episodes because some of your podcasts number in the thousands. You can, however, navigate to any of those individual episode pages through your podcast page, so check it out!

If you ever want to remove the comments section from your podcast, you can click the radio button at the bottom of the page.

 

 

 

 

 

We've fully optimized the URLs for your individual podcast episode pages for posting to Facebook, so go out there and post your audio and video on Facebook! Also, feel free to post your podcast to our Facebook page!

20Jun/07Off

DNS Issue (RESOLVED)

Hipcast has been experiencing a DNS issue where some visitors are being redirected to another site.

We fixed the original issue within 30 minutes of it occurring, but DNS is pretty slow with ancillary updates, so we expect that within an hour or two, the new DNS information should be distributed properly across the Internet.

Based on bandwidth usage and logs, this appears to be affecting about 5% of users. We apologize for this issue and we're doing everything we can to correct it.

Please be aware that if you cannot get to your podcast, or the audios and videos on your blog are not playing for you, it does not mean that others can't get to them. Only 5% of the network requests are being mis-routed, which means that 95% are being handled properly.

The Hipcast Team